Referrals
We accept referrals for Domiciliary Care and Live-In Care from individuals, families, social workers, local authorities and healthcare professionals. Every referral is assessed individually, so we can be sure we’re able to meet the person’s needs safely.
Which services
Both services are delivered in the person’s own home in Northamptonshire.
Visiting care and support at home — personal care, medication support, meal preparation, mobility assistance, companionship, shopping and appointments. Suitable for older adults, people with reduced mobility or disabilities, and people recovering from illness or a hospital stay.
About Domiciliary Care →A carer lives in the home, providing a higher level of ongoing support. Suitable for people with long-term conditions, mobility difficulties, or anyone needing more support than visiting care can provide while remaining at home.
About Live-In Care →Supported Accommodation referrals work differently. Placements for young people are arranged through the relevant local authority rather than through this page. If you’re a local authority professional looking to make a placement, please contact us directly and we’ll put you in touch with the right team. Supported Living referrals are also arranged through commissioning rather than this route.
Who can refer
For care at home, families can get in touch directly — you don’t need a social worker to contact us on your behalf.
If you’re arranging care for a relative, you’re in the right place. Most people who contact us are doing this for the first time.
How it works
We’ll be straight with you about whether we can help. If we’re not the right fit, we’ll say so rather than keep you waiting.
Get in touch
Call or email with a brief outline of the situation. You don’t need paperwork ready, and you don’t need to know which service you want — we can work that out together.
We respond
We aim to respond within one business day. Enquiries received outside office hours are picked up on the next working day.
Assessment
We take time to understand the person’s needs, home environment, routines and what matters to them — and to check that we have appropriately trained staff available to meet those needs safely.
Decision and next steps
Our management team decides whether we can support the person. If we can, we’ll agree a care plan, funding arrangements and a start date with you. If we can’t, we’ll explain why.
Before you contact us
Don’t hold off getting in touch because you don’t have all of this. A phone call is enough to start.
We’d rather tell you early than waste your time. We may not be able to help if:
Support for complex healthcare needs is always subject to individual assessment, our CQC registration, appropriate clinical oversight where required, and confirmation that our staff are trained and competent to meet the person’s specific needs.
Area & funding
Domiciliary Care and Live-In Care are both delivered in Northamptonshire.
We may consider referrals outside this area depending on staffing availability and our ability to safely and effectively meet the person’s needs. It’s worth asking.
We work with local authorities, commissioners, individuals and families. Depending on circumstances, care may be funded through local authority arrangements, personal budgets or direct payments, private or self-funding, or other eligible health and social care funding arrangements.
Costs depend on the level of support required. Contact us to discuss the person’s circumstances, funding arrangements and the cost of support.
Request a callback
If it’s easier than phoning — or you’re outside office hours — leave your details and we’ll call you back within one business day.
This is deliberately short. We only need enough to know who to call and what it’s about; everything else is better discussed properly on the phone.
Request a callback
For Domiciliary Care and Live-In Care enquiries.
Referrals are reviewed by our management team. Call or email and we’ll take it from there.
Sending referral documents? Please don’t attach detailed medical or safeguarding records to a first email. Get in touch and we’ll arrange a secure way to share them.
